Customer Support Representative - Military veterans preferred

2025-04-21
ParkHub
Other

/yr

  employee   contract


Dallas
Texas
75202
United States

parkhub_demi_rgb_orange.png

Customer Support Representative

Position Overview:

ParkHub is looking for a Customer Support Representative that loves to solve problems, is amazing with customers, and wants to be a part of taking the support team to new levels. We are seeking someone who enjoys being the front line for customers, troubleshooting and resolving issues as they arise. The ideal candidate will be upbeat, professional, and have a positive attitude. Previous experience working in a fast-paced environment or in the tech industry is a plus. This is a full-time position.

Why Work For Us?

ParkHub is looking for a full-time Client Service Representative. The CSR is a subject-matter expert on industry and product solutions best practices, troubleshooting, and acting as the “guides” of ParkHub for clients on a day-to-day basis. The position serves client relationships through regular telephone and email communication, ensuring that our clients understand, internalize, and experience the value of our products and service throughout the duration of their journey with ParkHub.

Position Responsibilities:

  • Provide customer support in the form of answering and documenting calls, sending emails, etc.
  • Troubleshoot ParkHub's software and hardware in real time, using diverse techniques.
  • Follow proper protocols when triaging and escalating issues to other team members as necessary.
  • Identify patterns in frequently occurring issues and provide customer feedback
  • Work closely with other members of the CX team to ensure the success of all customers
  • Help as needed with department projects and administrative work
  • Strategic program development to plan for clients' success and communication internally and externally on progress
  • Retaining and identifying opportunities for increased adoption from existing clients
  • Analyzing data independently to discover insights and trends that drive recommendations for clients
  • Providing accurate and timely feedback for product and service improvements
  • Maintaining current industry knowledge of industry trends and issues
  • Document best practices and help train teammates

Desired Skills

  • Highly analytical, process-oriented, and data-driven
  • Strong empathy and passion for customers' growth
  • Flexibility to schedule calls based on customer availability
  • Experience with use of CRM tools (we use Salesforce, Asana, G-Suite, JIRA, etc)
  • Service/customer facing experience necessary
  • Customer Service or Event/Ticketing experience a strong plus

Reporting:

You will report directly to the Head of Customer Support who will provide guidance, support, and leadership as you work to ensure the success of our clients. This role requires a proactive, client-focused approach, a deep understanding of our products and industry, and the ability to build and maintain strong client relationships. If you are passionate about client success and have the expertise to drive it, we encourage you to apply and join our team.

Requirements:

  • Must be based in the US, ideally in the DFW area
  • Ability to travel to customer launches and support visits
  • Ability to work evenings & weekends

Education and Certifications:

Bachelor's Degree preferred

What We Offer:

  • Easy access to our Downtown Dallas office for local team members.
  • A competitive salary with comprehensive benefits.
  • Flexible vacation and policies that support work-life balance.
  • A fully stocked kitchen with complimentary beverages and snacks.
  • Catered meals to fuel productivity.
  • Engaging team-building activities and outings.
  • Exclusive partner perks, including game tickets, pre-sale access, and branded merchandise.

1. Diversity Statement:

At ParkHub we are inclusive. We celebrate multiple approaches, points of view, and lifestyles. We serve and employ people from all walks of life. Our diversity drives innovation, and we celebrate the diverse voices of our employees. We have built a culture where differences are valued, no matter your age, national origin, gender, gender identity, race, sexual orientation, physical or mental ability, ethnicity, veteran status, etc.

We foster both a top-down and grassroots approach to communication and relationships. This gives us the freedom and flexibility to address the broadest set of challenges and opportunities.

2. Equal Employment Opportunity Statement:

ParkHub is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

3. Other Employment Statements:

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. This role is based in Dallas, Texas, and the appropriate pay structure and benefits will apply.

4. No third parties:

We request that no agencies, staffing firms, or consultants send unsolicited applications or resumes in response to this or other ParkHub job postings.















































Equal employment opportunity, including veterans and individuals with disabilities.

PI268343245

 

Save This Job

Email This Job to a Friend

More Jobs For Veterans...