Customer Service Representative - Military veterans preferred

Position Title: Customer Service Representative
Location: 901 North Canyon Parkway, Livermore, CA, USA
Salary: 18.00-25.00 per hour
Employment Type: Full Time

Description:

At BradyPLUS, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We've combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry's toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.

Essential Duties:

• Engage with customers to resolve matters on product pricing and concerns in regard to product receipt. Research customer needs and communicate responses via telephone, e-mail, fax and in-person.
• Assist customers with online ordering through account set-up, order administration, and training on WAXIE's online ordering system ("Web@Work").
• Input customer orders to WAXIE's inventory management system (AS400).
• Support Sales team by referring new business leads and assist with inquiries on pricing and other customer requests.
• Maintain showroom cleanliness and facilitate proper merchandise stocking, rotation, and labeling.
• Participate in vendor product training to stay up to date on product knowledge.
• Other duties as assigned.

Qualifications:

• Previous customer service and cash handling experience preferred.
• A high level of professionalism with a positive attitude.
• Excellent verbal and written communication.
• Great attention to detail.
• Organized with the ability to multitask and prioritize.

BradyPLUS is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

PI265019804