MANAGER CUSTOMER PRODUCT TRAINING - Military veterans preferred

MANAGER CUSTOMER PRODUCT TRAINING

US-NY-Seneca Falls

Job ID: 2025-13835
Type: Employee
# of Openings: 1
Category: Marketing and Product Management
US-NY-SF-Main Office-F-58

Overview

Responsible for the delivery of Product\Process training to customers. Manage, coordinate, and implement customer training classes. Maintain cost and schedule controls for training programs. Manage logistics (resources, scheduling, registration, marketing) of training classes. Provide support for sales and marketing activities. Assess/ prioritize training development needs. Provide direct support to training development, guiding development and coordinating with internal and external subject-matter-experts in the development and evolution of ITT IP’s training offering.

Measures:

* Grow IP customer training into a $1M business over 3 years with profitability to cover\exceed all operational cost.

* Establish partnerships with educational institutions to support accreditation\ validation of customer training programs

Up to 30% domestic\international travel required.

• Deliver customer training programs
• Manage logistics of customer training classes
• Manage training delivery business (targets, margins, resources) & support sale and marketing of training programs
• Develop and continuously improve training offering
• Coach/mentor/develop resources within IP and with partners
• Expand\develop ITT IP internal and customer training programs to support meeting revenue and margin targets.
• revenue and margin targets.
• Support development and continuous improvement of ITT IP product training offerings including in person and on-line\independent learning training modules.
• Partner with product management, sales, marketing, customer support, commercial excellence, and engineering teams to develop and execute training content.
• Deliver world-class training courses for ITT Goulds Pumps product, markets, technology and selling skills to both ITT direct\indirect sale and internal functional personnel. Ensure alignment, consistency, and brand messaging supports our customer value proposition and market competitiveness overviews.
• Develop, produce, and present training courses, materials, and hands-on training experiences to include installation, servicing and troubleshooting topics to large customer audiences ranging from 25-50+ people. Manage logistics of delivering customer training classes both on\off-site.
• Maintain, prepare, and make continuous improvements to the classroom setup including the care for equipment and other tools.
• Make field visits as required to help assist with product issues, customer issues and/or to support training development
• Develop and maintain “train-the-trainer” assessments\audits and training\coaching programs to ensure training quality and professionalism.

Education: B.S. Engr/Mktg. MBA a plus

Experience: 8 yrs combined sales, marketing and/or product management.

Other Skills/Knowledge/Experience:

* Excellent communications and presentation skills

* Business development skills

* Project management skills

* Strong interpersonal skills across all levels of ITT and customer organizations

* Strong ITT IP product knowledge

* Competitor knowledge for comparison

selling benefits

* Experience managing cost center budget

* Capability to mentor and develop new personnel

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.

ITT Corporation is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, protected veteran or disability status, or any other characteristic protected by law.

#LI-RL1

PI260197664