Intern at Order Management Solutions Department (Ocean Freight) - HCMC
- Military veterans preferred
2025-01-16 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Ho Chi Minh City Vietnam
'1/ Main Responsibilities:
Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
Check & make sure that clear and correct details are received from the customer at the booking stage.
Coordinate with relevant parties (Customer/ Carrier/ Network) to arrange Booking/ Trucking.
Update information in the core system.
Arrange documents such as Shipping Instruction (SI)/ Verified Gross Mass (VGM)/ Forwarder's Cargo Receipt (FCR)/ Draft Bill of Landing (BL), etc. processing, checking & Billing.
Arrange document collection & upload. Provide shipping advice as per the Customer’s SOP.
Generate necessary reports and information for Team Leader: Information is accurate and timely.
Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery.
Other assignments as per the Team Leader's request.
2/ Requirements:
COMPULSORY: Student (NOT fresh graduated and still be student for at least 4 months) who can work full-time from Monday to Friday for 6 months, 1-2 off-sessions per week for the study is acceptable.
Good English skills (both speaking & writing)
Background in Economics, Logistics or Analytics
Good attitude, hard-working, willing to learn
Ability to quickly negotiate with customers in a short call
Good at MS Office
3/ Working Location: 11th Floor, Etown 2 Building, 364 Cong Hoa, Ward 13, Tan Binh District, HCMC
