Job Description: Industrial Engineering Manager
Proposed Title: Manager – Process Optimization and Productivity
Department: Operations Excellence
About Blue Dart Express India
Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We pride ourselves on innovation, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced and ever-evolving logistics environment.
Position Overview
Job Title: Manager – Process Optimization and Productivity Function: Operations Reports To: Head – Operations Excellence
Job Purpose
The Manager – Process Optimization and Productivity is responsible for enhancing operational efficiency and safety, reducing costs, and implementing standardized workflows across Blue Dart’s logistics network. The role leverages industrial engineering principles to optimize processes, integrate advanced tools and technologies, and maintain performance standards in line with the company’s leadership position in the logistics industry.
Key Responsibilities
Process Mapping and Standardization
• Conduct end-to-end process mapping for all operational activities.
• Develop comprehensive Standard Operating Procedures (SOPs) for process uniformity across locations.
• Identify inefficiencies through time and motion studies and implement corrective actions.
Workflow and Ergonomics Optimization
• Design ergonomic workstations and processes to ensure employee well-being and safety.
• Optimize workflows for improved throughput, reduced downtime, and enhanced worker productivity.
Productivity and Cost Efficiency
• Drive initiatives aimed at improving overall productivity metrics in alignment with business objectives.
• Identify cost-reduction opportunities by optimizing resources, streamlining activities, and integrating automation.
Performance Monitoring and Reporting
• Establish performance metrics to monitor productivity and safety improvements.
• Create dashboards and reports for data-driven decision-making and leadership reviews.
Technology and Automation Integration
• Evaluate and implement emerging technologies, such as robotics, IoT, and process automation, to streamline operations.
• Collaborate with IT and vendors to deploy scalable technological solutions.
Safety and Compliance
• Conduct regular safety assessments and implement actionable improvements to reduce workplace risks.
• Ensure compliance with health, safety, and environmental standards.
Training and Stakeholder Collaboration
• Train operations teams on new processes, tools, and best practices.
• Act as a liaison between operational teams and senior leadership to align goals.
Qualifications
Education
• Essential: Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Operations Management, or related field.
• Preferred: MBA or equivalent postgraduate qualification in Operations or Logistics.
Work Experience
• Minimum 10-12 years of experience in process optimization, industrial engineering, or operations roles.
• Hands-on experience in logistics, courier services, or manufacturing industries with exposure to high-volume environments.
• Proven expertise in time and motion studies, productivity improvement initiatives, and process automation projects.
Technical Skills
1. Process Mapping Tools: Proficiency in AutoCAD, Microsoft Visio, or Lucidchart for workflow design.
2. Time and Motion Study Tools: Experience with MOST, WorkStudy+, or similar tools.
3. Lean Six Sigma: Green Belt/Black Belt certification preferred for implementing process improvements.
4. Analytics Tools: Familiarity with Tableau, Power BI, or advanced Excel for performance monitoring.
5. Automation Tools: Knowledge of process automation systems like UiPath or robotics technologies.
Key Competencies & Skills
Core Competencies
• Analytical Thinking: Ability to analyse data to identify inefficiencies and develop actionable solutions.
• Strategic Execution: Proven ability to implement strategies that enhance productivity and reduce costs.
• Problem-Solving: Effective in identifying and addressing bottlenecks in workflows.
Behavioral Competencies
• Leadership: Capable of leading cross-functional teams to achieve operational excellence.
• Collaboration: Works effectively with diverse stakeholders, including operations, safety, and IT teams.
• Adaptability: Thrives in dynamic, high-pressure environments.
Key Performance Indicators (KPIs)
1 Process Optimization - Reduction in process cycle times and bottlenecks.
2 Productivity Improvement - Increased throughput and resource utilization
3 Cost Efficiency - Achieving cost-reduction targets through optimized workflows.
4 Safety and Ergonomics - Reduction in workplace injuries and compliance with safety standards.
5 Technology Integration - Successful deployment of automation and emerging technologies.
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