Clearance Contact Center Agent
- Military veterans preferred
2024-12-17 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Ho Chi Minh City Vietnam
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. import consultation, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customs clearance hotline and other contact modes.
Respond to customers consistently and confidently by providing accurate information such as shipment status, customs requirements, import consultation…
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
Liaise with Customer Service Department and other departments on quick and efficient resolution of customer issues and queries.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL.
Adhere to existing Customs Clearance procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with Clearance supervisors and managers.
YOUR PROFILE
2 – 3 years’ relevant experience of working in Customer Contact Centre within transportation, logistics or import / export industry
Education / Qualification: High school of Diploma holder (preferable)
English: Fluent communication (written and spoken)
OUR OFFER
Multifarious benefit programs.
Strong career support & lots of opportunities in an international environment.
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
Working together based on DHL values of “Respect and Results”.
Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
Employee hobby clubs, sports championships.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
