FT Field Service Operations Supervisor (Norwalk, CT) - Military veterans preferred

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We currently have a career opportunity for a Field Service Operations Supervisor. As the Field Service Operations Supervisor, you will provide operational management and support at various service center locations to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. In addition, you will ensure compliance with safety, security, regulatory, and DHL’s policies.

Salary range: $94,800 - $111,600

Key Responsibilities:

• Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services
• Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations
• Ensures safe, efficient and timely handling and transportation of all customer materials
• Works with sales management to promote DHL sales growth by advising on customer activities and achieving specific customer call targets
• When required ensures compliance with import/export regulations, duties, and tariffs in some markets
• Supervises a staff; responsible for hiring, coaching, training, and developing subordinate staff

Skills & Qualifications:

• Typically requires BS/BA and 3-5 years’ experience in related field, including at least one year of supervisory/leadership experience

• Supervision in a union environment is a plus
• Complete understanding and wide application of principles, theories, and concepts on the transportation/shipping industry
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generallyunderstands basic supervisory approaches for work direction, motivation, and disciplinary action
• Valid Driver’s License and a Motor Vehicle Record that meets Driving Privileges standards

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities
• Exempt Salary Range $83,700 - $111,600

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.