2024-10-30
DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Dhaka
Bangladesh
Role Purpose
| • Assist Operations Supervisor to resolve held shipments (HIC) in the fastest possible manner using tools such as HIC data base, GEMA, ADVANCE, SAVER, | ||||||||||
| HUBBLE, QSMS, DRIVE Internet based directories, and Map Applications (Goggle, Centamap, etc.), and ensure that customers receive their shipments at | ||||||||||
| the earliest possible time | ||||||||||
| • Manage the facility HIC cage & processes. |
Main Accountabilities
| • Be the single point of contact for the Service Centre within the DHL network by ensuring that | ||||||||
| - all shipments in HIC are scanned and accounted for | ||||||||
| - HIC cage is clean and with as few exception packages as possible | ||||||||
| - timely resolution of Exception Shipments (e.g.. undeliverable and held shipments) through direct contact | ||||||||
| with shippers and consignees via phone, emails and ODD | ||||||||
| • Work with Ops Performance Team to ensure that origin countries take actions to resolve cases of incorrect / | ||||||||
| insufficient information (BA’s, missing phone numbers) leading to HIC shipments | ||||||||
| • Respond to and send HIC requests to/from customer service agents | ||||||||
| • Assist in all shipment resolution actions as directed by customers through customer service | ||||||||
| • Act quickly when contacted by Quality Control Centre in relation to shipments missing progress checkpoints | ||||||||
| • Support and resolve undeliverable shipments while working directly with couriers | ||||||||
| • Provide proactive resolution to couriers using ADVANCE & QSMS so that couriers are able to fulfill their deliveries | ||||||||
| as early as possible |
People Management
| • Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she | ||||||||
| must be able to demonstrate ability to influence decisions/actions |
Functional Experience
| • 2 - 3 years operations or customer service experience, preferably within transportation or logistics industry |
Educational Qualification
Bachelors
