Position Summary...
What you'll do...
The Operations Manager will play a pivotal role in supporting the InHome and Dedicated Van Delivery driver teams. This role is essential for providing real-time solutions to drivers, ensuring they can successfully deliver to Walmart+ customers while on the road.
The role is based in Bentonville, AR.
Key Responsibilities
- Driver Support: Provide immediate resolution to driver issues, ensuring seamless operations for both InHome and Dedicated Van Delivery drivers.
- Process Management: Oversee and manage the end-to-end delivery process, with a strong focus on safety and technology.
- Hands-On Leadership: Actively ensure that process changes are executed rapidly, and knowledge base articles are updated promptly.
- Cross-Functional Collaboration: Work closely with subject matter experts from various departments including operations, product, HR, legal, compliance, call center, and engineering.
- Driver Representation: Acknowledge that our InHome and Dedicated Van Delivery Drivers are the face of the InHome program, making deliveries either to customers' doorsteps or inside their homes. Ensure they have the necessary support while on the road.
- Analytical skills: Analyze associate data, feedback, and metrics to derive meaningful insights and make data-driven decisions that enhance the associate and customer journey
You'll sweep us off our feet if... - Experienced project manager who enjoys working cross functionally to solve problems
- Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with stakeholders, and convey ideas and feedback
- You have a passion for storytelling, enthusiasm for creating content that meets different audiences.
- Problem-solving skills - you can identify and address associate issues, resolve conflicts, and find creative solutions to pain points
- Leadership abilities - leadership qualities are essential to lead the associate experience team, driving associate-centric initiatives, and influencing positive change within the organization
You'll make an impact by...- Developing and implementing associate experience strategies and initiatives
- Analyzing associate feedback and data to identify improvement opportunities
- Ensuring consistent and positive associate interactions across all touchpoints
- Collaborating with cross-functional teams to enhance associate satisfaction
- Monitoring delivery metrics and reporting to impacted areas, leaders and officers
- Identifying and owning process improvement for issues impacting the business
- Full support of senior leadership on future tasks and initiative
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations, or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications:Project Management Professional - Certification
Supervising experience
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Who We Are Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com .
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart .
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The annual salary range for this position is $70,000.00-$130,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification
Primary Location... 702 Sw 8Th St, Bentonville, AR 72716, United States of America
