Regular Full-Time Florence, NJ Facility, Florence, NJ, US
Nighttime Hours:
Rotating schedule/Off Sundays
11pm to 7am
The Dispatch Clerk will assist the Operations department with day to day task to include receiving of emergency or non-emergency calls, monitoring driver activities throughout the day, record keeping and addressing any customer concerns.
Duties/Responsibilities:
Answers incoming calls and communications.
Coordinates response and delivery of received information to field staff.
Assist dispatch department and deploys staff, vehicles, and/or units based on communications received.
Adeptly uses multi-line telephone system, mobile phones, and other communications methods and networks.
Maintains calm communication with and provides instruction to incoming callers.
Performs other duties as assigned.
Required Skills/Abilities:
Excellent verbal communication skills.
Ability to execute directions accurately and with speed.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks, delegating when appropriate.
Ability to operate or to quickly learn a variety of communications systems.
Must have knowledge of MS office products including Excel.
Bilingual preferred.
Education and Experience:
High school diploma or equivalent required.
At least one year of related experience required.
Physical Requirements:
Prolonged periods of sitting at a desk and working with dispatching equipment.
Must be able to lift up to 15 pounds at times.
We are proud to be an equal opportunity, drug-free employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, sex, sexual orientation, gender identity, religion, national origin, or age.
