2024-10-16
CrowdStrike, Inc.
Other
/yr
employee
contract
Sunnyvale
California
94086
United States
CrowdStrike, Inc.
Full time
R20625
About the Role:
CrowdStrike is looking for a Senior Salesforce Support Engineer to join our fast growing Go to Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality for our various business stakeholders. You will contribute your expertise in primarily assisting our Sales Reps and Specialists seeking support across the Salesforce landscape - Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. You will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space.
What You’ll Do:
Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
Resolve customer service issues and skillfully manage complex customer service needs
Manage end user’s expectations and experience in a way that results in high customer satisfaction
Collaborate with different dev teams across the platform and bring resolution to the issues
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Generate/ update custom reports/ dashboards on need basis
Perform and document root cause analysis on the major problems & recurring issues
Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation
Assist with the design and delivery of our platform and associated technical trainings
Assist developers in troubleshooting leveraging your strong functional & technical expertise
Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be critical for this
Coordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s
Complete assigned project responsibilities
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Maintain a flexible and proactive work environment
Bachelor’s degree (technical degree preferred)
3+ years of software development with at least 3 years of Salesforce application development experience
Experience working with Sales Cloud, Service Cloud and CPQ
Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills
Excellent written and verbal communication skills required, including experience working with various stakeholders and cross-functional teams
Solid understanding of Salesforce Platform Administration
Salesforce.com Certified Administrator and Salesforce.com Certified Advanced Administrator
Debugging / Troubleshooting errors
Expertise in Flow Automations, with the ability to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage
Working knowledge of Lightning Web Components and/ or at least 2 years experience writing Javascript code
Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors
Platform Developer certification
Experience with Salesforce Communities
Experience with Copado
Experience developing UI
Experience developing REST/SOAP API
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CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
PI251605315
