Job TitleAdministrative Support Associate IRequisition NumberRE47558Working TitleCustomer Service RepresentativeDepartment Name3J521:Employee BenefitsWork LocationLexington, KYGrade Level41Salary Range$15.83-25.30/hourType of PositionStaffPosition Time Status Full-TimeRequired Education
AA
Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience
3 yrs
Required License/Registration/Certification
None.
Physical Requirements
Sitting for long periods. Lifting up to 25 pounds.
Shift
Monday – Friday: 8:00 AM-5:00 PM; and hours may vary.
Job Summary
We are seeking a dynamic and dedicated Customer Service Specialist to join our HR team. This position will provide exceptional HR service and support to our employees, new hires, and applicants. The role will be the initial point of contact for all HR inquiries and provide high quality, timely information leveraging various communication channels and software (in-person, phone, email, chat). The responsibilities of this position will be to listen carefully to each customer’s inquiry and respond with accurate and insightful answers referencing the appropriate HR services, policies, procedures and benefits, in a timely manner based on the complexity of the inquiry and established internal performance standards.
Skills / Knowledge / Abilities
The ideal candidate will preferable have knowledge in SAP, Microsoft Office, data entry, and have filing experience. Strong in understanding benefits preferred.
Does this position have supervisory responsibilities? NoPreferred Education/ExperienceDeadline to Apply10/13/2024Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.
Required fields are indicated with an asterisk (*).
