Title: Inside Sales Representative (Electrical Product)
Company: Summit Electric Supply
Industry: Wholesale
Department: Gulf Coast Texas Region
Type of Employment: Full-time
Experience Level: Mid-Senior Level
Company Description:
Summit Electric Supply is a successful and innovative 40+ year old electrical distributor, operating in a $110 billion industry. Learn more about us at summit.com.
Who We Are:
We are tenaciously driven to provide our customers with an unparalleled experience.
This is achieved through The Summit Way. It defines and drives who we are. It is our key differentiator. It is our foundation for success.
Job Description Role Summary
The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
- Thoroughly understand all product capabilities, features, and benefits as well as Summits market conditions, product warranties and services
- Develop new and existing customer relationships by providing Summit solutions and products to meet the customers needs
- Assist customers over the phone or via internet with orders, quotations, and product questions
- Negotiate profitable pricing with both customers and suppliers
- Proactively follow up on customer orders, challenges, and needs
- Resolve customer concerns and issues as efficiently and effectively as possible
- Assist counter and warehouse associates as needed
Qualifications Essential Qualifications and Experience
- Excellent interpersonal and communication skills, both oral and written
- Time management ability to organize and manage multiple priorities and meet deadlines
- Flexibility ability to effectively adapt to change
- High school diploma or GED
Beneficial Skills and Experience
- Ability to perform duties with minimal supervision
- Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors Education Program (EPEC)
- 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
- Consistent sitting for hours at a time
- Consistent use of keyboard and mouse
- Must be able to lift 5 pounds on a regular and consistent basis
- Ability to climb stairs on occasion
- Majority of job is located inside office during regular office hours of operation
Additional Information All your information will be kept confidential according to EEO guidelines.
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