About Hillebrand Gori Group– a company of DHL Global Forwarding
At Hillebrand Gori, we specialize in managing the logistics of wine, beer and spirits. We carefully handle alcoholic drinks in any quantity, from a single bottle to bulk, along any route, across all modalities. Our reputation as the go-to beverage logistics provider is built on our understanding of what these sensitive products need, in order to move and arrive in perfect condition.
We also transport the raw materials and packaging needed for crafting drinks, to help streamline our customers supply chains. Simply put, we take the stress out of transporting beverages - with the utmost care and in the shortest transit time possible. That’s why over 25,000 companies in the beverage industry, big and small, rely on us.
Being specialized in alcoholic beverages, we offer a full range of transportation services and options, from full container loads to groupage shipments, from large volumes of bulk wine to small consignments via airfreight. Our logistic services allow our customers to cost-effectively transport exactly what they want to ship when they want to ship it. Part of our offerings is an unparalleled online platform (my.hillebrandgori.com) for our customers, which provides the means to manage their business with us. This platform is a cloud-first platform that offers a great user experience on a web browser as well as through native mobile apps. Needless to say, is that this platform is instrumental for our growth objectives for the next 4 years.
Job description
The Operations Team plays a major role in our business: the operations coordinator develops competitively-priced transport solutions and delivers a high quality of service for our customers, whether importing or exporting, by air or sea, whatever the origin or destination.
The operations coordinator is the customer's key contact throughout the transport of his goods: informing him of important stages, alerting him to any regulatory constraints or unforeseen events, and doing his utmost to propose solutions when the situation calls for it.
The operations coordinator communicates in real time with our customers and liaises with all our service providers, selected for their performance and reliability. Responsiveness, service quality and customer satisfaction are the cornerstones of our culture.
Missions
Inside sales and pricing (40%)
- Manage relationships and information requests from existing and/or potential customers via email, phone, online chat
- Develop services provided to customers to improve their satisfaction
- Provide our customers with solutions for transporting their BWS at the fastest and most competitive price possible
- Negotiate with our partners and suppliers to get the best possible service at the fairest price
- Communicate and participate in the development of our platform by analyzing customer feedback and observations.
- Handle complaints and follow up on post-sales procedures until their resolution.
- Guide customers in navigating and utilizing our portal, and propose solutions that meet their needs based on an analysis of their requirements.
Air, sea or road freight transport operations (60%)
- Support a portfolio of customers
- Customer advice and proactive problem solving
- Handle the creation of offers, track customer shipments, transfer/create import/export documents.
- Organizing airfreight, seafreight and lastmile deliveries
- Develop new routes to and from APAC to expand the range of services offered to Hillebrand Gori eShipping customers and cater small quantities deliveries for businesses and private individuals.
- Build a consolidated service to APAC by sea and air from the countries where Hillebrand Gori eShipping will be established.
- Identify local partners to handle import customs operations, use of import licenses when needed, deconsolidation and last-mile door delivery
Profile
Your skills:
- Professionalism, attention to detail, and excellent organizational skills
- Responsive, able to solve problems quickly and make appropriate decisions.
- Professional, proactive attitude and initiative with attention to detail and excellent organisational qualities.
- Computer proficiency
- Good interpersonal skills/diplomacy and friendliness
- Enjoy working in a busy, demanding and fast-paced environment, while maintaining composure.
- Imperatively bilingual English: you have excellent writing and spelling skills.
- Basics of international trade (Incoterms)
- Your personal qualities
- Ability to listen and empathize
- Conscientious and thorough
- Self-motivated
- Strong sense of hospitality and service
What you will find at Hillebrand Gori eShipping:
- Expertise in the field of international transport of wines and spirits following suitable training
- A cohesive team, spread across 4 corners of the world, driven by the desire to support the company's growth
- Join a human-sized team while being part of an international group
This position is based in Adelaide or Singapore.
