Global HR Process Improvement Expert - Military veterans preferred

BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: Global HR Process Improvement Expert
Customer: DHL Supply Chain
Grade: K
Contract Type: Permanent

Location: EMEA, UKI or APAC - home based

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

No day is ever the same from answering queries to coaching others, identifying opportunities for continuous improvement through to testing and delivering new solutions to our colleagues. Working remotely and spread across multiple continents the Global HR Business Process Optimisation team is committed to collaboration and development.

Your key accountabilities include:

• Responsible for end-to-end processes, collection, assessment, documentation and standardization of existing processes
• Documenting the global Workforce Administration process including local adaptions, process-based internal controls and KPIs and make it available to all relevant stakeholder groups; thereby adhering to agreed process design standards
• Providing expertise and analysis on Business Process Optimization issues regarding design and documentation of the Workforce Administration process internally
• Performing end-to-end standardization of the Workforce Administration process in alignment with BPO peer group and assigned stakeholders of entities outside the HR organization
• Designing and incorporating suggested and approved changes to the Workforce Administration process; communicating changes to affected teams; keep all documentation regarding Workforce Administration process up-to-date; designing and implementing approved changes in the local adaptions of the Target Operating Model (TOM)
• Collecting and documenting relevant process tower knowledge and best practices to keep global design up to industry standards; sharing knowledge and best practices across regions
• Defining HR System improvements based on the updated process designs, fully supporting the end-to-end implementation including User Acceptance Testing activities.
• Defining process-based analytics, means of reporting (e.g. KPIs) and target performance in collaboration with performance management in order to assess success of improvement measures and to manage outsourcing providers and operational process teams
• Contributing to the development of a strategic roadmap for the Workforce Administration process
• Monitoring and reporting progress of own deliverables, highlighting any divergence from plans and communicating to project managers or superiors
• Identifying and analyzing risks, proposing mitigation actions and suggesting solutions for resolution of escalations

What are we looking for from you?

• Experience in process improvement or process management - Essential
• Good understanding of transactional HR processes – Essential
• Strong communication and stakeholder management skills – Essential
• Strong IT skills and knowledge of MS Office packages, specifically Excel
• Understanding of HR systems, such as Oracle Cloud, Workday, SAP – Essential
• Ability to analyze HR Administration business processes and provide recommendations for optimizing them
• Good general business and operational management experience
• Fluent English
• Demonstrated ability to work cross functionally/divisionally with other staff

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.