Claims Administrator - 12 month fixed term contract - Military veterans preferred

2024-09-25
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Slough
United Kingdom

Position: Claims Administrator
Contract Type: 12 months fixed term contract
Location: Slough
Work Pattern: Monday to Friday (09.00-17.30)



Why choose DHL eCommerce UK?

Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!


About the role:

To investigate customer claims for lost or damaged parcels and where applicable to either decline or agree a financial settlement within the parameters of our terms and conditions of carriage.


  • Monitoring respective locations and accounts to ensure that all claims are processed within specified timescales.
  • Liaising internally with all DHL locations
  • Liaising with customers to obtain claim details
  • Determining liability within the Company's Terms and Conditions of Carriage to ensure accurate settlement of customer claims.
  • Recovering costs from insurers and / or third parties where applicable.
  • Generation and issuing of claims correspondence and reports
  • To complete daily and weekly log sheet of work processed
  • Replying to daily emails
  • Ad-hoc duties when required

The ideal candidate will have:

  • Good organisational skills
  • High self-motivation
  • Good time keeping
  • Good standard of written English
  • Good telephone communications
  • Team player tendencies with ability to remain focused on task
  • The ability to work effectively under pressure

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce.


What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV


Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength.  A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.


We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.  We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

 

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