2024-09-20
Analysis Group
Other
/yr
employee
contract
Boston
Massachusetts
02199
United States
Analysis Group
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Director of IT Services and Support
US-MA-Boston
Job ID: 2024-2460
Type: Regular
# of Openings: 1
Category: Information Technology
Boston
Overview
Make an impact at Analysis Group, where we provide our clients with thoughtful, pragmatic solutions to their most challenging business and litigation problems. Analysis Group is one of the largest private economics consulting firms, with more than 1,200 professionals across 14 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.
The Director of IT Services and Support oversees multiple IT functions; help desk / support, client engineering, client services and audio visual (AV). Responsibilities for this position include overall quality and delivery of the supported services, gaining an in-depth understanding of the business to drive process and service improvements, and the use of analytics and metrics to drive the continual refinement and optimization of services. Oversees current procedures to ensure consistent service levels and quick resolutions are met and develops and improves support processes. This Leader will have to exhibit a history of strong cross functional ability, as well as the continued growth and expansion of services including help desk support, desktop engineering, project management, managed service delivery, and enterprise audio visual support. Identifying patterns of incidents and determining solutions or processes to address them to help drive down incidents within the environment is a key responsibility for this role. Establishing benchmarks and assuring these goals are met within the department is another aspect of this position. Standard managerial responsibilities include managing staff, budgeting, reporting, and providing overall direction and guidance.
Essential Job Functions and Responsibilities:
Qualifications:
Analysis Group embraces diversity and equal opportunity in a deep and meaningful way. We are committed to building teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We provide equal access and opportunities regardless of sex, sexual orientation, gender, gender identity, gender expression, age, religion, race, color, ethnicity, national origin, ancestry, mental and physical ability or disability, medical condition, genetic information, citizenship status, socioeconomic status, veteran and military status, or membership in any other class protected under applicable law. We encourage candidates of all backgrounds to apply.
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