2024-09-20
San Diego State University Research Foundation
Other
/yr
employee
contract
San Diego
California
92182
United States
San Diego State University Research Foundation
Student Assistant, IS Service Desk
US-CA-San Diego
Job ID: 2024-17927
Type: Student
# of Openings: 1
Category: Information Technology
SDSU Research Foundation
Overview
Under direct supervision, incumbent performs duties ranging from unskilled to skilled and/or specialized, in a variety of position that typically require the use of manual, clerical, public contact and/or analytical skills. Assignments have limited use of discretion and judgment; work is regularly reviewed and may entail detailed instructions. Specific job duties are defined by the project or agency and can range from clerical, administrative, technical and research assignments.
As the most user-facing member of the Information Systems department, this role is expected to collect, triage, research, and resolve computer- and application-related issues in a professional manner through direct customer interaction and achieve satisfactory resolution of issues utilizing support tools, service management software, diagnostic tools, and best-practices. This position answers incoming calls and responds to tickets in a professional manner as well as deploying workstations and laptops, troubleshooting issues, and responding to emails.
END USER SUPPORT 85%
DESKTOP SUPPORT 10%
OTHER DUTIES AND RESPONSIBILITES AS ASSIGNED 5%
MINIMUM EDUCATION
MINIMUM EXPERIENCE
PREFERRED QUALIFICATIONS
ADDITIONAL APPLICANT INFORMATION
PI249964587