2024-09-19
Eastern Michigan University
Other
/yr
employee
contract
Ypsilanti
Michigan
48197
United States
Title: IT Support Analyst
Employee Classification: PT
Pay Grade: PT 09
Division: Academic and Student Affairs
Subdivision: Housing Admin
Department: Student Life
Campus Location: Main Campus
General Summary
Provide support, troubleshooting and training regarding end-user software, hardware and network inquiries to assigned division/departments or building and staff. Provide support on a wide range of applications including Microsoft and Macintosh operating systems, Microsoft Office, and other products commonly found in a university environment. Provide technical support for divisional/departmental business applications and services, including the evaluation, implementation and administration. Ensure the availability, integrity and reliability of mission critical business applications that typically serves the entire campus. Coordinate technology across various functional units and the Division of Information Technology (I.T.). Provide liaison role with the Division of Information Technology.
Principal Duties and Responsibilities
Minimum Qualifications:
Position requires a Bachelor degree in a computer related field plus three years relevant experience; or the combination of education and experience that enable the performance of all aspects of the position.
Previous project coordinator or leadership experience preferred.
Basic technical knowledge including the techniques and procedures required to provide software, hardware and network support for multiple users is required.
Must understand the installation, configuration and troubleshooting process for software, hardware, end-user networking and peripheral equipment.
Ability to make decisions on imperfect information is necessary.
Must have excellent customer service and interpersonal skills demonstrated both over the phone and face-to-face.
Must be able to effectively communicate technical information to non-technical customers verbally, in writing, and in training presentations to groups or individuals.
Excellent problem solving skills are necessary.
Knowledge and/or applied skills and abilities in systems integration including business applications and databases are necessary.
Knowledge and applied skills and abilities in SQL, report writing and scripting in Windows are necessary.
Knowledge and applied skills and abilities in SQL, report writing and scripting in Unix are preferred.
Knowledge and applied skills and abilities in troubleshooting business applications and services in Windows environments are necessary.
Knowledge and applied skills and abilities in troubleshooting business applications and services in UNIX environments are preferred.
Requires ordinary ambulatory skills sufficient to visit other locations such as the ability to stand, walk, bend, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds.
Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, network cabling, operate equipment and read technical information.
Appointment Percentage:
100%
PI249872745