2024-09-18 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Tangerang Indonesia
More focusing in nurture the customers’ business by retain and grow customer additional business, increase share of wallet from existing customer
Maintains and develop relationship with customer and their affiliate by conducting joints visits with Product, IBDM.
Assesses the type and size of customer needs and recommends solutions based on customer needs by using industry knowledge
Closes business connecting a customer need with a DHL solution and the value it may create for the customer
Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
Creating, analyzing and manage customer inquiry and quotation
Maintaining QuoteShop data quality and administration
Follow up customer for rate acceptance and checking on quotation or rate template accept by customer
Maintaining customer data in Sales system by submitting the information to Sales Steering.
Transfers potential new Business Customer to Field Sales Specialist
Manage customer booking: Follow up and communicate customer order confirmation (SI) with customer and oversea including send instruction to Operation and Overseas Team to execute customer booking/shipment
Updated shipment status to Customer and Overseas
Provide the irregularity from Operation to Customers if required
Comply with Quality, Environmental, Occupational Health & Safety, and Business Continuity Management Systems procedures and regulations, and participate in their programs
