Department Supervisor - Military veterans preferred

Position Summary...

What you'll do...

Train and Develop Key Stakeholders:

Communicate, collaborate, and foster strong working relationships with market directors and key stakeholders in vision centers, ensuring associates are well-informed on optical strategic direction, growth, and development initiatives. Provide training, coaching, and development to Market Directors utilizing coaching with CARE model and focusing on optical subject matter expertise, operational consistency, and excellent patient care experience. Identify key training and development needs for vision center associates and/or stores through collaboration with Market Directors, connecting with and actively listening to VCMs and opticians, and regular review of KPIs and patient-focused data. Partner with Learning and Development to facilitate virtual and in-person training schedules and sessions and connect associates to key internal training and development resources. Encourage team members to strive for excellence, efficiency, and quality in work practices. Observe and coach for desired behaviors (Coaching with CARE). Recognize and celebrate key wins for individuals and/or vision centers. Promote continuous learning and encourage appropriate certifications, credentials, and career-pathing among qualified associates.

Drive Vision Center Operational Processes, Consistency, & Growth in Markets:

In partnership with Market Directors, ensure effective communication of business objectives, Vision Center strategies, growth and development initiatives, and company change efforts in markets. Build commitment and help translate leadership direction into actionable plans for facilities. Help oversee implementation of business initiatives via goal setting exercises, creation of realistic timelines, and guidance on assignment of tasks and accountability measures. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Establishes a relationship with the Vision Center Associate Optometrist (AOD) or Independent Optometrist (IOD). Maintains compliance standards including understanding op-tech/admin services agreements and IOD contract provisions. Conduct routine reviews of operational KPIs for vision centers to identify potential performance gaps and areas of focus, coordinating findings with Market Directors. Reports may include sales data, mark-down data/remake analysis, shrinkage, insurance adjustment dashboards, and inventory and lab invoice and statement reconciliation. Develop and facilitate a touring schedule in conjunction with Market Directors, ensuring rotational visits to market stores with a focus on stores not meeting performance expectations and/or with areas of opportunity.

During store visits:

i. Connect with and actively listen to VCMs and opticians to understand operational processes, challenges, and associate concerns.

ii. Review and assist VCMs with compliance assessment questions and guidance.

iii. Provide direction regarding daily operations, influence and guide toward organizational standards, and increase performance and results. May include store appearance, merchandise presentation and signage, seasonal transitions, accurate pricing, insurance benefits and claims management, provision of quality eyewear, patient experience, and general operational processes.

iv. Lead training and development sessions.

v. Collaborate on goal setting, help develop action items for key associates, and check-in on progress of previously assigned initiatives related to KPI performance and optical activities.

vi. Support vision center teams in key events.

vii. Observe best practices and celebrate success.

Maintain routine communication with stores. As applicable, provide oversight and guidance related to the sale of hearing products. Ensure compliance with Company and legal policies, procedures, and regulations to include; oversight of safety, operational, and quality assurance reviews; ensuring confidentiality of patient information in accordance with HIPAA standards.

Propel Financial Performance and Growth of Vision Centers:

Understand financial performance expectations, and in conjunction with the Market Director, conduct routine review of vision center financials and KPIs to ensure performance to goals and identify areas of opportunity. Collaborate with Market Directors on management of expenses and sales forecasts to achieve established business goals. Coordinate with Market Directors to align operational development strategies in markets to identify financial performance opportunities. Monitor to drive improvement.

Collaborate Across the Internal Organization:

Partner with Health & Wellness Learning & Development associates to pilot and introduce new training initiatives within markets. Ensure routine communication with Regional Health & Wellness Directors and Business Unit (BU) leaders. May include joining regional calls to deliver optical content/updates for the region, sharing market financial and sales performance, informing on community economic trends, etc. Routine check-ins with Regional Director of Optical Operations (direct supervisor) to ensure understanding of optical strategy, KPIs and performance standards, and alignment on market direction. Communicate and collaborate with other VCDMs to ensure consistency across markets and share best practices. Serve as the subject matter expert on vision center operations, opticianry, and insurance plans in markets. Review of lab analytics and work with associated Market Directors and VCMs to investigate, troubleshoot, and correct any issues.

Ensure Professional Development / Continuing Education:

Stay current on the latest applicable lens products, technologies, and offerings. Complete necessary CE credits to maintain certifications / licensure (as required by state). Ongoing development of skills and abilities through internal and external resources and continuing education opportunities including ongoing business management and/or leadership trainings, and field rides with colleagues. One day a month, where allowed by state regulations, provide optician services to include consulting with and educating patients on eyewear options, taking measurements, verifying prescriptions, performing adjustments and frame repairs, and processing optical orders.

Understands and adheres to company mission, values, policies, standards of compliance, ethics and integrity, and promotion of diversity awareness. Models appropriate corporate behavior at all times. Excellent communication and interpersonal skills, including the ability to build and maintain relationships with key stakeholders, and influence and provide constructive and well-positioned feedback to team members as needed. Demonstrates sound financial management skills, including interpreting, analyzing, explaining, and training on financial data and information. Ability to learn and adapt to company systems, strategies, and processes using various digital tools to complete essential job functions. Self-starter with high motivation and strong problem-solving skills to seek solutions and drive business goals; maintains a "can-do" attitude and motivates team members to maintain the same. Demonstrates commitment, cooperation, agility, and adaptability to changes in work schedule or environment. Ability to present engaging and clear information to individuals, small or large groups. Demonstrates sound judgment through application of facts, information, and expertise to make informed decisions. Maintains ongoing knowledge and skills essential to successfully perform the duties outlined herein.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Build Relationships: Form Relationships: Builds trusting, collaborative relationships and alliances across functional and organizational boundaries. Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. Collaborates with people from diverse backgrounds, experiences, and functional areas to discover new perspectives.

Judgment: Demonstrate Professional Judgment: Researches and integrates relevant information and data, and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions.

Customer/Member Centered: Meet Internal and External Customer/Member Needs: Identifies the requirements, expectations, and needs of customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions.

Execution and Results: Focus on Execution and Results: Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals.

Planning and Improvement: Plan for and Improve Performance: Develops and implements plans, practices, and processes to better achieve organizational goals. Develops contingency plans to manage or eliminate potential problems. Identifies and recommends ways to continually improve and streamline processes and practices.

Influence and Communicate: Build Influence: Develops and presents logical, convincing reasons in support of one's perspectives and initiatives. Proactively shares relevant information and timely updates with appropriate people. Listens attentively and asks questions to ensure understanding. Researches information for and prepares documents and presentations that effectively convey relevant information in a timely manner.

Ethics and Compliance: Model Ethics and Compliance: Complies with policies and procedures. Demonstrates ethical performance. Supports efforts to enforce compliance with policies and procedures.

Adaptability: Adapt Professionally: Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates and shares knowledge and skills to keep current in one's area of expertise. Embraces change and supports its implementation.

Diversity: Identifies up and coming and high-performing talent, including diverse talent, and provides for accelerated development opportunities. Demonstrates awareness and value of diverse teams by creating and maintaining an environment of objectivity, open communication, and respect. Implements and supports strategies and initiatives that build high-performing, diverse and inclusive teams. Actively supports formal diversity goal requirements.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart .

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The annual salary range for this position is $60,000.00-$115,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Regional Pay Zone (RPZ) (based on location)
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years of experience with optical business management (for example, labs, retail, private practice) to include financial responsibility.

2 years of experience supervising associates, including responsibility for performance management and mentoring.

American Board of Opticianry (ABO) certification obtained within 6 months after accepting the position OR optician license/registration in states requiring licensure/registration to dispense glasses.

Register and maintain own NPI number as required by state regulations.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

As a Walmart Vision Center Manager or Sam's Optical Manager., Business management or healthcare administration degree., National Contact Lens Examiners (NCLE) certification

Primary Location...

7325 N Keystone Ave, Indianapolis, IN 46240-3245, United States of America