Value Added Services Specialist - Military veterans preferred

Overall Job Purposes

• Executes customs clearance and transportation
• Conducts classification of goods based on information provided by the customers ( priority of experience in medical equipment, electronics, food)
• Co-operate with customers/ supplier/ customs officer to execute the customs clearance and trucking for cargoes
• Works on other customs tasks if required
• Performs archiving of customs documents
• Performs assigned tasks to meet the customer and DHL KPI for the shipment
• Follow and control the customs clearance and trucking flow of the shipments
• Interacts with Customer Service, Product, and Global Service Centers, if required

Main Tasks & Key Responsibilities

• Executes customs entries and performs customs security filings in adherence to internal procedures and latest local customs regulations
• Conducts classification of goods based on information provided by the customers
• Consult the customer about the customs regulation if required
• Co-operate and manage suppliers to strictly follow the SOP required in handling cargoes Ensures completeness and correctness of customs paperwork
• Works on post clearance modifications and other customs tasks needed
• Performs archiving of customs documents based on legal requirements
• Follow & control the customs and trucking flow of the shipment to ensure the schedule required 
• Resolves customer issues, handles and solves incidents (e.g. escalations, disputes)
• Control suppliers for timestamp update as requirement of KPI
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Make the report internally and externally

Qualifications:

• Extensive  knowledge of customs regulation
• Experience in customs clearance of medical equipment, electronics, food is a priority
• Customs brokerage license (if applicable)
• Good skills in communications and problem solving
• Open-minded attitude in works
• Results driven and attention to details
• High degree of written, verbal and organizational skills
• Good in English, especially in writing and speaking

• Withstanding high pressure ability