Position Summary...
What you'll do...
Position Summary...
What you'll do...
Manager, Operations - Enterprise & Strategic Partner Onboarding (Local Marketplace)
Are you a builder who gets excited by the opportunity to help define the future of new businesses? We're looking for a relationship savvy, strategic partner manager to help drive and define key segments of our seller onboarding strategy. This role will entail working across multiple internal teams and external partners to launch strategic and enterprise sellers, and will be pivotal in helping to unlock the full potential of our new Walmart Loc al Marketplace program.
You will be the driving force behind our Enterprise Onboarding strategy, responsible for launching, and building relationships with strategic Sellers who can help us unlock , maximize , and expand our Local seller base to drive maximum revenue potential within the Local Marketplace program.
You will work across diverse, internal teams (Channel Partnerships, Walmart Marketplace, Walmart GoLocal, Local Marketplace Business Development , Product/Engineering) to launch new & existing third-party Enterprise Sellers for our new local use case.
You will serve as the primary point of contact for External Partners and Sellers and will be responsible for working across their teams and ours to ensure they are onboarded and managed with success. Your work will include driving technical systems integrations across product and engineering and working across business teams to ensure we are driving towards maximizing their revenue potential across the Walmart platform holistically.
This role will be critical in unlocking the full potential of 'local' for the Walmart Marketplace broadly and is a great fit for an analytical and strategic self-starter, and someone who is highly adept at relationship-building and driving outcomes across diverse internal and external teams .
You'll sweep us off our feet if...
- You have 3-6 years of experience in Customer Success, Account Management, Growth Operations, Support, Program Management, Business Operations or a related field
- You have 2+ years of experience in client-facing roles focused on new client onboarding, implementation, retention, and/or product adoption - experience in strategic partnerships a plus!
- You are an excellent communicator who excels in building and managing relationships with a demonstrated track record of driving initiatives across diverse internal / external teams
- You are familiar with CRM tools (e.g. Salesforce, Hubspot, etc.)
- You are an analytical thinker and can leverage data to derive actionable insights and drive business outcomes and are comfortable operating in nascent / ambiguous business environments
- You are a strategic problem solver and self-starter, adept at breaking down complex issues, formulating clear recommendations, and driving outcomes independently
- You are familiar and interested in the ecommerce landscape and last-mile delivery space, excited to be a leader in the retail tech industry
You'll Make An Impact By - Supporting strategic, external accounts and serving as a trusted advisor: Serve as their "quarterback," working across teams to successfully onboard them onto our platform, address pain points and solve issues.
- Oversee their Go-to-Market: Partner with Seller Success on annual and quarterly business planning and performance tracking for strategic channel partners. Continually drive and refine our go-to-market operation for the enterprise segment.
- Working cross-functionally: collaborate with legal, product/engineering, and adjacent business teams ( Walmart GoLocal, Walmart Marketplace) to deliver best-in-class channel partner and seller experiences. Build, maintain , and enhance effective internal and external partnerships through professional accepted and ethical outcomes.
- Have a data-driven mindset of continuous improvement working with internal teams to optimize our Enterprise onboarding processes, resulting in greater speed & accuracy, and ultimately a better experience for our Seller partners
- Demonstrating a growth mindset, a high level of ownership, and the ability to navigate ambiguity.
Minimum Qualifications: - Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
- Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Preferred Qualifications: - Background in Customer Success, Account Management, Growth Operations, Support, Program Management, Business Operations or a related field.
- Client-facing experience
- Familiar with CRM tools
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices .
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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart .
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New York, New York US-09317:The annual salary range for this position is $84,000.00-$156,000.00
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San Bruno, California US-08848:The annual salary range for this position is $91,000.00-$169,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification
Primary Location... 250 Hudson St, New York, NY 10013-1006, United States of America
