2024-09-12
Popular Bank
Other
/yr
employee
contract
Guaynabo
Puerto Rico
00965
United States
Position Title: Service Representative
Date: Sep 9, 2024
Location: Guaynabo, PR
Company: Popular Bank
As a medicare advantage call center representative, you will be responsible for providing excellent customer service and information to our members, providers, and brokers. You will handle inbound and outbound calls, answer questions, resolve issues, and educate callers about our medicare advantage plans and benefits. You will also document all interactions and follow up as needed. You will work in a fast-paced and dynamic environment, where you will be expected to meet quality and performance standards.
At least one year of experience in a call center or customer service environment, preferably in the health care or insurance industry.
Caparra Center Mezzanine
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
ABOUT US
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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