2024-09-11
AltaMed Health Services
Other
/yr
employee
contract
Montebello
California
90640
United States
Position Title: Quality Assurance Specialist (Customer Support Center)
Location: Montebello, CA 90640
Post Date: Posted 7 Days Ago
Description:
Grow Healthy
If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.
Job Overview
Under the direct supervision of Manager, Customer Support Center, the Specialist, Quality Assurance (Customer Support Center) is responsible for coordinating the activities required to meet quality standards. The individual will also monitor and advise on the performance of the Quality Management System (QMS) and will produce data and generate reports on performance, measuring against set indicators. Where appropriate, the Specialist, Quality Assurance (Customer Support Center) will advise on changes and their implementation and provide training, tools and techniques to enable others to achieve quality.
Minimum Requirements
1. High School Diploma or GED required. Associate or bachelor’s degree preferred.
2. 1+ year experience in call quality assurance monitoring and coaching experience required.
3. 1+ year of experience with Medical Claims and Medical Authorization process or in medical or healthcare environment preferred.
4. 2+ years of customer service call center environment strongly preferred.
5. Bilingual in Spanish required.
Compensation
$24.00 - $28.51 hourlyCompensation Disclaimer
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.
Benefits & Career Development
Job Advertisement & Application Compliance Statement
AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation.
We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.
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