IT Support Specialist
- Military veterans preferred
2024-09-10 Core4ce
Other
/yr
employee
contract
San Antonio Texas 78201 United States
Core4ce
IT Support Specialist 565-383
Responsibilities
Monitor and answer service desk calls and emails to assist customers requiring technical support
Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
Add detailed work notes to all assigned tickets until resolved or escalated to another team
Provide status updates when requested
Move, setup, and/or install IT hardware for customers
Troubleshoot and repair/resolve various issues/requests for peripheral devices
Install, troubleshoot, and resolve software issues/requests
Provide desk-side end user support when necessary
Update and document inventory changes when necessary
Requirements
2 years of professional experience in information technology or a directly related field
Proven experience providing IT support to users via phone, email, and/or in person
Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products
Knowledgeable with Microsoft Windows, basic networking concepts, PC hardware, and COTS software
Must be able to lift 50 lbs
Active Secret clearance or ability to obtain
Preferred
Bachelor’s degree from an accredited university
One or more IT certifications such as A+, Security+, Network+, ITIL, etc
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status
