2024-09-05
RLDatix
Other
/yr
employee
contract
Morristown
New Jersey
07960
United States
Customer Support Associate | Client Support | Morristown, NJ | Hybrid
RLDatix is improving healthcare by ensuring patients receive the best and safest care possible. Our connected healthcare operations platform provides organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management.
At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
We’re searching for a Morristown, NJ based Customer Support Associate to join our Client Support team, so that we can address both business and technical challenges within our Life Sciences software solutions. The Customer Support Associate will be the bridge between our clients and our Life Sciences software solutions to uphold our reputation for exceptional customer service.
How You’ll Spend Your Time
Serve as first point of contact to address customer inquiries via ticketing system
Take ownership of client issues related to functionality and utilization of our products in order to resolve technical and business challenges
Proactively initiate communication with customers to ensure ongoing satisfaction and identify opportunities for areas of improvement
Collaborate closely with internal teams in order to facilitate comprehensive issue resolution
Continuously assess processes to boost departmental productivity
What Kind of Things We’re Most Interested in You Having
Prior experience in a customer support position
Proven success in handling ten or more customer tickets simultaneously
In-depth knowledge on how to utilize Microsoft Excel
Ability to commute to Morristown, NJ once a week
Sincere interest in providing superb level of customer support
A knack for working collaboratively within a fast-paced environment
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
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