Executive, Customer Service (Contract 6 months) - Military veterans preferred

2024-08-31
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Subang Jaya
Malaysia

We are looking for experienced Customer Service Executive who are well-versed with ocean freight forwarding industry. Ideally, the candidate must possess knowledge in export documentation & process.


Job Description:
* Handle full set of shipping documents (PSA/Customs/Tradenet/Portnet).

* Ensure proper cut-off procedures at month-end closing.

* Handle day-to-day operations and transactions in the forwarding area.

* Data entries (CW1).

* Communicate actively with Global Shared Services (GSC) to ensure draft BL send timely and accurately to customers.

* Intervene Global Shared Services (GSC) if any amendment needed for the draft BL.

* Send pre-alerts and shipping advice to customers and DGF overseas offices.

* Ensure timely dispatch of shipping documents to customers and DGF overseas offices.

* To be aware of the Company’s Objectives, Target and Programs so as to contribute towards the company’s intended results.

* To be aware of the environmental aspects and its impact in the daily course of work and take measures to minimize any significant impacts.

* Implement/Assist to implement operational controls of activities with environmental aspects having significant impacts on the environment.

* Any other jobs as and when assigned.


Requirements:
* Must possess Diploma/Bachelor's Degree in Logistics and Business or any equivalent field of studies.
* At least 2 years of working experience logistics industry.
* Candidate must have knowledge in ocean freight logistic operation process.
* Skills require: Excellent in Analytical skills, Computer literate, Sharp in numbers and proactive in problem solving.
* Attributes require: Commitment to Excel, Communication skill and ability to influence others.

We apologize if you have not been selected, only the best fit candidate will be contacted to proceed pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.