2024-08-24
Ferno-Washington, Inc
Other
/yr
employee
contract
Wilmington
Ohio
45177
United States
Description:
This position will be responsible for supporting Ferno products that are determined and/or requested to be repaired at Ferno. This will include all current and serviceable products. This individual will work with and interface with the technical support specialist 2 individual, quality department, and others within the company. They will repair customer equipment, provide updates to the PCS system, make part, and repair recommendations and follow all Ferno process and procedure instructions. They must be capable of understanding the organization's products; effectively communicating any found issues. This is a hands-on position that focuses on daily operations of repairing customer equipment.
This person will also be responsible for learning how to troubleshoot and support technical support requests and questions. Commitment to understanding the products and their function is critical. This person must have excellent attendance and be available to help diagnose and document discussions with customers in a professional and appropriate manner.
Requirements:Essential Duties and Responsibilities
Education and/or Experience
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ferno is an equal opportunity employer and that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
PI248019062