2024-09-13
DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Pasay
Philippines
TEAM MANAGER
GSC Functional department
• Assist in monitoring and ensuring standard business processes.
• Support the business function in defining and implementing process related organization structure
Stations / Countries
• Responsible for co-ordination and flow of information with other departments (interfaces)
• Assist in providing support to various department within the organization pertaining to process Improvements
• Maintain good communication and working relationship with other departments
• Communicate with other departments on a regular basis and resolution on open queries.
Process
• To understand the requirement of the station’s / countries documentation and devise guidelines to the teams to ensure compliance.
• To ensure department SLA’s are met in terms of timely and accurate documentation.
• Aanalyze existing working procedures and to propose improvements
• Monitoring thru periodic reports to ensure timely closure of jobs resulting in achieving of the KPI’s.
• Support the team members for better understanding of the systems and trouble shoot for open queries.
• Work closely with colleagues in the same department to identify solution, best practise and KPI for the country to improve existing processes
• To have periodic / weekly review with the team leaders on the performance related matter including productivity of GSC.
• Participate in Internal Audit activities to ensure management system is effectively maintained.
• Assist stations/ countries with the GSC Application and queries.
• Daily , Weekly , Monthly Interactions with Business Partners.
• Drive Employee Engagement and Customer Satisfaction Processes.
• Lead Projects that have a positive and direct impact on their country and teams performance.
• Positively drives the financial impact on the centres Profit & Loss Account.
People Management
• Develop a high performance service culture within the functional department.
• Develop IKOs/ KPIs with team members and monitor individual performance.
• Conduct performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global,
Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.
Skills / Qualifications
Key capabilities
Skills / Knowledge
• Analytical, organisational and motivational Skills
• Project Management Skills
• People Management Skills
• Culturally sensitive
• Interpersonal Skills
• Presentation Skills
• Process Improvement Skills.
Competences
Competency segment ‘Business’
Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on
desire to assist customers in an efficient and friendly manner.
Business Acumen: Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company.
Cross Border Thinking: Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.
