Your IT Future, Delivered.
Senior IT Solutions Consultant
With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Ready to embark on the journey? Here’s what we are looking for:
We are seeking for experienced Senior Business Analyst to join our team at DHL IT Services. As a business analyst is responsible for analyzing and evaluating business processes, systems, and data to identify areas for improvement and provide recommendations for strategic decision-making.
Responsibilities:
Requirements Gathering: Collaborating with stakeholders to identify and document business requirements, goals, and objectives for a project or initiative.
Data Analysis: Analyzing large datasets to identify trends, patterns, and insights that can drive business decisions. This may involve using statistical methods, data visualization tools, and business intelligence software.
Process Mapping: Documenting current and future state business processes, workflows, and systems to identify gaps, inefficiencies, and opportunities for improvement.
Solution Design: Collaborating with cross-functional teams to design and develop solutions that address business needs and align with organizational goals. This may involve creating functional specifications, user stories, and wireframes.
Change Management: Assisting in the implementation of new processes, systems, or initiatives by providing training, support, and guidance to users. This includes conducting impact assessments and managing stakeholder expectations.
Performance Monitoring: Tracking and measuring the performance and effectiveness of implemented solutions to ensure they are meeting business objectives.
Communication and Stakeholder Management: Facilitating effective communication and collaboration between business units, IT teams, and stakeholders. This includes conducting meetings, presentations, and workshops to gather feedback and ensure alignment.
Requirements:
- A bachelor's or master’s degree provides a strong foundation in business principles, management and operations or engineering is often preferred.
- Have 10+ years’ experience in business analyst role with logistics background.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement.
- and working with development team in developing and implementing solutions.
- Leading ongoing reviews of business processes, staying up to date on the latest process and
- IT advancements to automate and modernize systems.
- Understanding and clarifying business requirements.
- Writing a detailed product design document, outlining problems, opportunities, solutions for a business
- Experience working with senior decision makers.
- Effective communication/interpersonal skills.
- Excellent problem-solving and analytical skills.
An array of benefits for you:
- Flexible Work Guidelines.
- Flexible Compensation Structure.
- Global Work cultural & opportunities across geographies.
- Insurance Benefit - Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.
