POSITION: Service Desk Support

LOCATION: Jupiter, FL.

STATUS: Hourly Non-Exempt

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of the job include, but are not limited to, the following:

• Serve as the first point of contact for customers seeking technical assistance
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Other duties as assigned

MINIMUM REQUIREMENTS

Education & Training

• Associate Degree in IT, Computer Science or another relevant field; Bachelor’s Degree preferred
• Must complete EHS assigned regulatory training for work area as described by PSM’s EHS Training Matrix

Skills/Experience

• Excellent written and verbal communication skills.
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent customer-oriented communication skills

Equal Opportunity Employer Veterans/Disabled