Decatur Member Services Representative - Military veterans preferred

Job Description Job Description Reports to: Management Requirements: Fluent in English Proficient reading and writing skills Computer skills Proficency in math and money handling (ranging from mental math to basic calculator skills) Consistency within schedule availability (with major changes being communicated with 2 wk notice) Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any messages on club software at member check-in Answer phones in courteous, helpful, professional manner Communicate special events to members and guests Maintain an atmosphere, which makes members feel welcome Facilitate all member requests or forward to a manager Maintain professional disposition at all times Sell retail products Schedule member services: tanning, CrunchOne Kick-offs, etc Facilitate payment of member services in accordance with company procedures Know club facility, services, and schedules Conduct club tours with prospective members and communicate membership benefits Maintain a clean and organized work area Assist in all projects as delegated by club management Follow all policies and procedures in the Employee Handbook Opening and closing duties Basic Shift/Scheduling Info: Seeking quality candidates for a variety of morning, day, and night positions Special emphasis is currently on early morning/late night and weekend shifts Shifts typically range from 3-8 hours, with a weekly maximum of 35 hours Over-all scheduling will be determined by availability, experience, and demonstration of skills. MEETINS: Occasional corporate, online training, or team meetings may be required to keep the team equipped for day-to-day tasks