PAS Revenue Cycle Specialist - Military veterans preferred

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


PAS Revenue Cycle Specialist

US-OR-Portland

Job ID: 2024-30354
Type: Regular Full-Time
# of Openings: 1
Category: Hospital/Clinic Support
Portland, OR (Waterfront)

Overview

• Patient Registration/Interviews:
  • Gathers, adds, updates, and/or verifies detailed demographic information and completed/signed forms required for services. These functions are performed at stationary computer terminals, occasionally over the phone or at beside with paper forms and/or a tablet. Hand written documentation may only be utilized during computer downtime or device malfunction.
  • Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient face to face or over the phone and updates REALD Smart Form as required by law. Serves as liaison for patients and families with questions.
  • Satisfies state regulations to identify support persons for individuals with disabilities.
  • Correctly identifies patient service type to establish an accurate and billable account.
  • Corrects patient identity inaccuracies, as identified.
  • Schedules reservations into Epic with a base knowledge of diagnoses and procedures.
• Customer Service:
  • Provides high quality customer service to both external and internal that meets or exceeds the service standards of the health care industry.
  • Promptly greet all patients, visitors, and others in a warm, courteous and professional manner, face to face or over the phone.
  • Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment.
  • Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills.
  • Determine customer needs proactively, and direct inquiries to appropriate resources.
  • As problems and miscommunications occur with internal or external customers, demonstrates the ability to clarify and resolve problems immediately to avoid further communication breakdowns.
• Enrollment & Authorization:
  • Gathers, adds, updates, and/or verifies patient information including detailed demographics, detailed insurance coverage/benefits, MyChart enrollment, and financial status with each patient over the phone or face to face.
  • Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided.
  • Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided.
  • Obtains benefit information including deductible or co-pays, co-insurance, stoploss or out of pocket status, and correct billing address.
  • Complete insurance verification on each patient’s insurance 100% of the time when the insurance verification status says New, Elapsed, Incomplete, Needs Review, or is Medicaid, using electronic verification in RTE, payer portals, or other required methods. The PAS Revenue Cycle Specialist staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month.
  • Reviews MMIS for all uninsured or single coverage patients
• Centralize Check-In Operations:
  • Complete training and maintain competency in Event Signaling and Event Signaling workflows.
  • Understand and uphold the mission and vision of a centralized check-in modeled building.
  • Assist in educating other OHSU employees on the standard workflows and patient flows of a centralized check-in modeled building.
  • Actively collect and report abnormalities to further improve the centralized checkin model.
  • Troubleshoot situations where patients are out of flow.
  • Maintain competency in tools, technology, online portals and programs essential to completing day to day standard work responsibilities (Epic Cadence, Epic Grand Central, Epic Prelude, Microsoft Office, payment collection devices, printers, phones, copy/fax machines, OnBase, Solarity Scan, Vocera, paging system, parking
    validation, etc.).

• High School diploma or equivalent AND
• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and registration and/or billing responsibilities. OR
• Two years of work experience in a high-volume direct public contact, front-line non-healthcare setting position.
• Must be able to perform the essential functions of the position with or without accommodation.

Job Related Knowledge, Skills and Abilities (Competencies):

• Basic Computer skills, including word processing and Windows applications.
  
• Basic Computer keyboarding skills including typing of minimum 40 wpm
• Demonstrated working knowledge around insurances and benefits.
• Demonstrated excellent verbal and written communications skills.
• Strong customer service orientation.
• Demonstrated effectiveness during extremely confrontational customer interactions in a high stress environment.
• Demonstrated advanced PAS user skills or equivalent as well as extensive knowledge of integrated care models.
• Ability to walk and stand for 6-8hours a day, position is extremely mobile.
• Actively seeks conflict resolution between coworkers, seeking assistance if needed
• Must have demonstrable customer service skills both over the phone and face to face.
• Must be detail oriented, highly accurate and able to multi-task in high volume situations.
• Must have demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present.
• Must be able to work independently with little direct supervision.
• Must be able to recognize problems and proactively solve or correct them.

• Prior experience in medical office front desk and high patient volume.
• Experience with Epic Knowledge and experience in Microsoft OneNote.
• Knowledge of PAS procedures and integrated care at OHSU preferred, and/or completion of a PAS Trainee program

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