Intake Analyst - Military veterans preferred

DESCRIPTION The salary listed within this recruitment includes the 3% pay increase that goes into effect on July 1, 2024. This recruitment will remain open until July 17, 2024. The agency reserves the right to make a hiring decision at any time after the initial screening date on July 3, 2024. It is in the applicant’s best interest to submit materials as soon as possible. OIC CAREER OPPORTUNITY The Office of the Insurance Commissioner’s (OIC) Intake Unit is seeking a motivated and qualified individual to fill an Intake Analyst (Functional Program Analyst 3) position . This position is assigned to the Legal Affairs Division, located in our Tumwater office. This position supports the mission of the agency by applying knowledge of industry practices, products, and operations. This individual will examine and evaluate the conduct of insurance producers, unauthorized insurers, pharmacy benefit managers, and other regulated entities when complaints of alleged fraud or misconduct are received by the unit. The Intake Analyst must independently gather evidence, conduct subject matter research, maintain case continuity through meticulous record keeping, analyze complaints for predication of insurance code violations, and make evidence supported recommendations on when further investigation is warranted. What are we looking for? We are looking for someone who: Is knowledgeable AND interested in the multi-faceted and ever evolving industry of insurance. Cares deeply about consumer protection and supporting an ethical, compliant insurance industry within Washington State. Is resourceful with an inclination to sleuth and a desire to dig deep to find the truth. Enjoys collaboration and isn’t afraid to independently research and problem solve complex inquiries and matters. Has a passion for helping others and the ability to remain calm and compassionate while providing service to a diverse customer base. Excels at communicating complex information in a clear, concise, and confident manner. Thrives in a fast-paced environment with the ability to multitask and pivot when high priority matters arise. What’s in it for you? In addition to the compensation and robust benefits package, you would be: Helping to maintain a high level of integrity, ethics, and compliance in an industry that you are interested in. Part of an agency that is nationally recognized as a leader in the field of insurance regulation and frequently at the forefront of emerging issues. In a division with strong, supportive leadership and a zest for employee development and enrichment. Joining a close-knit, cohesive team that prioritizes collaboration and values the integral role that the Intake Analyst plays in the success of the unit. If you're interested in a dynamic career that protects consumers' interests and promotes a healthy business environment in this state, please apply and become part of our dynamic team. This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $4,987 - $6,705. AGENCY PROFILE AND VALUES The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official. Our mission is to provide consumer protection and regulation of the state's insurance industry. With a workforce of approximately 265 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund. Because we are a small agency, you will truly get a chance to understand the 'big picture' of what we do and why we do it. You will also have a chance to get to know your co-workers. We value diversity in the workplace. We challenge our employees to continuously improve the way we do business and to meet and exceed the needs of our customers. To learn more about this agency, we invite you to visit our website at http://www.insurance.wa.gov/ and listen to our employees talk about why they love working here. BENEFITS OF WORKING FOR OIC Washington State offers one of the most competitive benefits packages in the nation. We offer a great selection of health and retirement plans , paid leave, and compensation benefits for you and your family. Additional Benefits: Wellness programs . Dependent care assistance . Washington State Employee Assistance Program . Federal Social Security and Medicare systems. Additional Leave; Leave Sharing , Parental Leave , Family and Medical Leave Act (FMLA) , Leave Without Pay . Deferred Compensation (supplemental retirement plan). Training and development opportunities, including tuition reimbursement. Program for Public Service Loan Forgiveness ( if applicable ) Free parking at our main office in Tumwater. A stable funding source that does not rely on the state's general fund. The fulfillment of public service. Excellent work-life balance. Flexible work schedules and telework opportunities. Commitment to diversity in the workplace and support one another with respect and trust. Free Thurston County Transit public transportation. DUTIES The duties of the position include, but are not limited to: Respond to all investigative requests and inquiries received by the Intake Unit via the OIC website, telephone, in writing, email, and in person. Analyze and respond to complaints made by internal and external sources against insurance producers, unauthorized insurance companies, pharmacy benefit managers, and other regulated entities. Triage regulatory misconduct complaints to identify high priority cases and determine next steps to be taken. Create and maintain electronic case files that will move forward to investigation when predication of an insurance code violation exists. Gather facts and evidence from multiple sources, conduct interviews, review insurance practices, licensure, forms, contracts, service agreements, and other documents. Maintain chain of custody related to gathered evidence and log all activity for case continuity. Identify and interpret the applicable statutes and regulations within the Insurance Code relative to the allegation(s) and make recommendations as to whether additional, in-depth investigative action is warranted or recommend an alternative resolution for the complaint. Present cases to the investigations management team in which you identify predication of an insurance code violation and/or recommend that OIC launches an investigation. QUALIFICATIONS Combination of six (6) years of professional work experience through degree completion, professional private or public sector work on one or more lines of insurance, ensuring compliance with governmental statutory and regulatory requirements, and/or reviewing legal documents, forms and/or contracts. Intermediate level Microsoft Office Suite skills – Word, Excel, and Outlook. Basic level Acrobat Adobe skills. Preferred/Desired: Demonstrated ability to plan, prioritize, and organize workloads to meet deadlines. Demonstrated ability to be on the job and a be a productive team member in a busy unit with deadlines and seasonal workload issues. Have a focus on customer service with compassion and professional communication skills as well as data entry and document review with an attention to detail. Additional years of experience as a licensed insurance producer/agent in the United States. Regular, sustained retail or regulatory experience with some or all of the following: (a) life insurance and annuities; (b) disability insurance, which can include Medicare Advantage, prescription drug plans, and health benefit plans subject to ERISA, (c) title and escrow, (d) property insurance such as home and auto, (e) pharmacy benefit managers and/or small pharmacy operations. Professional experience answering consumer inquiries and complaints about products, services, laws, or regulations. SUPPLEMENTAL INFORMATION Supplemental Information: How to Apply : Applications for this recruitment will be accepted electronically. Please select the large green "apply" button at the top of this announcement. If you have not done so previously, you will need to set up an account profile. Please provide three (3) professional references on your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates. The initial screening will be based on the content and completeness of your application and the materials submitted. All information may be verified, and documentation may be required. Your letter of interest should describe how your experience, training and education make you a viable and competitive candidate for this position. Applications with comments such as "see attachments" or "see resume" in the supplemental question responses will be considered incomplete. General suggestions for creating a good application: Read the job posting very carefully. Find out as much as you can about the position. Make sure you are very diligent in following all the application instructions. Include all requested documentation. Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications. Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'. Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills. Make sure your application reflects your best writing. Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). Contact us : For inquiries about this position, please contact Treese Beckett at recruitmentoic.wa.gov . Other Information: This position is represented by the Washington Federation of State Employees (WFSE). State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent. If a degree was awarded outside the United States, candidates must provide a credential evaluation report. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. If claiming veteran status, please send your DD 214 to recruitmentoic.wa.gov with FPA3_2024-07144 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers. The Office of Insurance Commissioner is an equal opportunity employer. Auxiliary aides and services are available upon request to individuals with disabilities. Please contact the recruiter listed above. If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627. For general questions regarding applying for jobs, contact the recruiter or careershelpdes.wa.gov .