Auto Service Advisor - Military veterans preferred

Job Description Job Description Qualifications • Previous customer service experience is required • Ability to multitask and complete tasks in a timely, and efficient manner • Must be extremely detail oriented and organized • Familiarity with MS Office Suite • Valid driver’s license Responsibilities • You will be responsible for providing customers with excellent customer service throughout their entire service experience • Schedule service appointments with customers in a timely and efficient manner • Effectively communicate with customers to determine RV repair or maintenance that is required • Submit repair orders, outlining an accurate and detailed description of the repairs and/or maintenance required • Assist customers in recommending additional products and services that will enhance the overall use of their RV • Ability to clearly explain technical issues to customers and how the issue can be repaired • Other duties as assigned by management Conducts Business through Insurance Companies Filing supplements, Searching for lost money, and Collecting payment properly Grow up in this company as you build as a team and learn more. the goal is for you to be placed where you will be most successful for Yourself and the values of this company. Expectations General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Analize process regularly to assure efficient and high quality work. increase service technician productivity levels. Provide excellent customer service for all customers whether external and internal If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job. Manage the service department so that it provides appropriate levels of profit. Provide cost estimates for body damage and internal repairs. Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs. Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders. Require employees to keep the department clean, organized and efficient. Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service department. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Keep to expense and revenue goals as budgeted. Increase the volume of service work through effective management of technicians and processes. Create promotional campaigns in cooperation with the sales and parts departments. Establish and maintain service follow-up programs. Keep performance efficiency reports for service personnel and make them available as required to the General Manager. Stay up to date with service department concerns through attendance at applicable training sessions. Create monthly and annual goals for the service department in cooperation with the general manager. Company Description WE are a local or non local RV roof maintenance and repair company. We have been in operation since 2017 and have now expanded into two same location shops. We are looking for a highly organized go-getter who understands sales tactics, strategy and capable of following a process put in place and practiced over the years. would be happy to meet you and see if this may be a great fit for you and if you may be a good fit for our team. Company Description WE are a local or non local RV roof maintenance and repair company. We have been in operation since 2017 and have now expanded into two same location shops. We are looking for a highly organized go-getter who understands sales tactics, strategy and capable of following a process put in place and practiced over the years. would be happy to meet you and see if this may be a great fit for you and if you may be a good fit for our team.