VP, Regulatory Relations Officer - Military veterans preferred

Malvern, PA | West Reading, PA | 2 Locations | Malvern, PA
Full time | Full time | Full time
REQ-2024-411

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: Malvern, PA or West Reading, PA coming into the office on a hybrid basis at least 3-days per week with Monday, Tuesday, and Thursday being set office days.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

The VP, Regulatory Relations Officer will be a key member of the Bank’s Regulatory Excellence Office. Responsibilities for this role include the following:

• Serve as the primary day-to-day point of contact between the Bank and regulatory bodies as it relates to examinations, continuous monitoring activities, and ad-hoc information requests
• Proactively plan examinations and continuous monitoring tasks and communicate expectations to relevant internal stakeholders in a clear and concise manner
• Perform detailed tracking of requested items and follow-up with relevant departments in a timely manner
• Develop internal standards that departments can easily follow when submitting documentation requests
• Upload proper documentation to established regulatory portals and/or via secure email in a timely manner
• Develop and maintain a robust filing system for retaining all examination and continuous monitoring related documents in a simple but comprehensive manner
• Engage with multiple internal and external stakeholders to schedule and facilitate in-person and/or virtual meetings as part of examinations and continuous monitoring
• Proactively partner with IT and other internal departments to help ensure that examiners have proper and timely access to necessary systems to conduct their examination fieldwork
• Prepare and present reports to senior management, summarizing exam statuses and timelines
• Collaborate with first, second, and third line of defense to ensure ongoing alignment of Regulatory Relations efforts with overall risk management and regulatory objectives.
• Create and maintain department documentation, including training materials, procedures, and communications for authorized personnel. Maintain detailed meeting notes and/or formal meeting minutes.
• Ensure compliance with confidential supervisory information (CSI) requirements as defined by regulatory bodies
• Stay updated on changes in the regulatory landscape and industry best practices
• Complete special projects, as assigned

What do you need?

• Bachelor’s degree
• 7+ years of experience in regulatory affairs, regulatory compliance, risk management, or a related field within the banking or financial services industry with prior management experience
• Proven track record of managing relationships with regulatory agencies and leading regulatory examinations and ensuring compliance with continuous monitoring obligations
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to effectively and respectfully collaborate with cross-functional teams up, down, and across an organization
• Exercises good judgment and interacts professionally with colleagues and management
• Able to adapt within a fast-paced, dynamic environment and able to communicate in a clear and concise manner to internal stakeholders
• Must be capable of dealing directly with senior/executive management, regulators, auditors and all departments across the organization with a high level of discretion
• Proficiency in creating engaging and informative PowerPoint presentations and/or written reports to communicate Regulatory Relations progress updates to senior management in a clear and concise manner
• Elite team player with a positive attitude, integrity, and a growth mindset
• Natural self-starter with ability to prioritize and meet deadlines
• Comfortable and interested in working with new technology
• Knowledge of banking operations, products and services, and laws and regulations
• Ability to travel periodically between Malvern, PA office and West Reading, PA office to meet with regulatory agencies as part of periodic examinations
• Strong written and verbal communication skills with demonstrated ability to communicate effectively at all levels, up, across and down
• Proficiency in Microsoft Office Suite

Technology Skills:

• MS Office applications

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

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