Service Product Manager - Military veterans preferred

The Role:

Our Company is seeking a Service Product Manager to join our team. The Service Product Manager oversees the development, implementation, and performance of service products that support the global gas purification business. They are responsible for the creation and prioritization of new service opportunities and managing the service product portfolio. They develop and price service contracts, upgrades, and additional service products at the global and regional level. They develop and maintain CRM and ERP solutions that capture and analyze customer service and support activities and performance.

What You’ll Do:

• Create and manage a service product portfolio including product definition, pricing, and implementation. Ensure service contracts, agreements and products meet appropriate revenue and margin goals.

• Develop global marketing strategies to promote the sales of service contracts and increase industry awareness of our customer support activities.

• Provide service contract sales lead generation for regional sales and service teams through marketing communication programs and campaigns.

• Develop and implement automated processes for delivering service contract quotations to customers for warranty conversion and renewals.

• Provide direct support to regional sales and service organizations on customer negotiations, pricing, product customization.

• Establish and maintain global pricing on contracts, parts, software, and upgrades.

• Develop and price regional service contracts, upgrades and additional service products targeted at local customer base in coordination with regional Sales and Service organizations.

• Work with Finance, IT and BUs to develop and maintain SMS, CRM, ITSM and ERP solutions that capture and analyze customer service and support activities and performance to support organizational requirements for metrics and KPIs.

• Identify opportunities for field-based upgrades and work with product management, engineering and software developers to create product requirements and rollout plan.

• Ensure the accurate and timely capture and reporting of service activities for accounting, performance, and product quality analysis. Develop reports to support regional and global metrics.

• Establish and approve parts pricing and extension requests through Agilepoint system.

• Work with Regional Service Managers to determine proper parts stocking items and quantities to support regional install base.

• Any other duties as assigned.

What We Seek:

• Knowledge and skills normally acquired through the successful completion of a Bachelor’s Degree (i.e. B.A./B.S.) in a Science discipline, Business or Marketing, or equivalent combination of education and experience.

• Three to five years of successful sales and marketing experience, preferably within the semiconductor industry.

• Strong written and verbal communication skills including experience communicating across disperse geographical regions.

• Strength in data analytics to discover, parse and mine information from a variety of sources for forecasting, marketing and performance analysis.

• Knowledge of global service operations, metrics, and commercial organizational dynamics.

• Semiconductor industry knowledge and experience desirable, particularly of the service and support business.

• Strong computer business skills including experience with Microsoft 365, PowerBI, SAP, and CRM products.

• M.B.A. degree in Marketing is highly desirable.

• Valid Passport required (to travel at various sites out of the US), and valid Class C driver’s license.

What We Offer:

At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values.

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Generous 401(K) plan with an impressive employer match

• Excellent health, dental and vision insurance packages to fit your needs

• Flexible work schedule and 11 paid holidays a year

• Paid time off (PTO) policy that empowers you to take the time you need to recharge

• Education assistance to support your learning journey

• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.