Supervisor, Hospitality IT Products - Military veterans preferred

Department Summary The Technology Operations team oversees the design, development, implementation, maintenance, enhancement, and operations of IT platforms, systems, and applications in service of administrative units. The team also monitors the effectiveness and service delivery standards of these technologies to ensure business outcomes are met through innovative technologies. Additionally, the team focuses on process improvement and service excellence to key campus customers. The Housing & Hospitality Products team oversees the development, implementation, and continuous improvement of a suite of products essential for activities such as building operations/maintenance, dining services, and special events. The team stays up to date on emerging technologies and industry best practices, recommending improvements to campus operations. Position Summary The Supervisor, Hospitality IT Products will be responsible for overseeing the day-to-day operations of the product team, offering guidance, managing project timelines, and ensuring the optimal allocation of resources, while also serving as a liaison between the team and ITS leadership. They will lead the development, launch, and ongoing refinement of UCLA's suite of hospitality technologies which encompass business-critical and revenue-generating custom-developed and off-the-shelf applications, systems, platforms, and infrastructure. These technologies enable key hospitality and hotel operations (e.g., management of reservations, online booking, conference sales, catering sales, operational and administrative systems), and general operations (e.g., point of sales systems, PCI compliance, cybersecurity, and accessibility compliance). This supervisor will lead the prioritization of delivery plans, oversee the development of acceptance criteria as it relates to organizational goals, and facilitate continuous improvement to support growth and operational effectiveness. The Supervisor, Hospitality IT Products will partner with the cross-functional delivery teams to ensure products meet business and user requirements, and with business stakeholders to iterate on and improve the products over time. They will conduct research into emerging technologies and industry practices and make recommendations accordingly. They will be involved in the cloud SaaS platforms solutions, and researching, designing, developing specifications for designing, writing, modifying, testing, debugging, troubleshooting, and maintaining source code and system configurations. They will have direct or related involvement in designing related databases, user interfaces, integration to other systems / applications, content, or multimedia processes. Their work will include analysis and design of post-production processes, quality assurance, maintenance, and documentation. The Supervisor, Hospitality IT Products will positively impact UCLA's operations and culture by enabling IT platforms, systems, and applications in service of the institution's academic, research and service mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values. Salary & Compensation UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications Five years experience working in one or more of the following fields: information technology, computer science, management, higher education, or related field, (Required) Five years experience working in one or more of the following fields: higher education auxiliary services, hospitality services, or a related field. (Required) Two years experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment, or a related field. (Required) Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders. (Required) Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. (Required) Extensive experience solving technical and non-technical problems; able to delegate solutioning s. Able to lead data gathering efforts seeking information from diverse sources. (Required) Experience as a point of escalation. understanding of how decisions affect teams. ability to make decisions with integrity. (Required) Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging. (Required) Has demonstrated experience leading in an ever-changing, fast-paced environment. (Required) Seven or more years experience working in one or more of the following fields: information technology, computer science, management, higher education, higher education auxiliary services, hospitality services. (Preferred) Five or more years experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment. (Preferred) Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred) Advanced knowledge of product development concepts, practices, standards, and processes. (Required) Demonstrated knowledge of product development lifecycles, methodologies (e.g., Agile), and best practices. (Required) Strong understanding of the target market, user needs, and industry trends. (Required) Data analysis skills to interpret data and inform product decisions, and project management knowledge of frameworks and tools to effectively manage projects. (Required) Demonstrated adaptability by being flexible and adjusting to changing priorities and market dynamics. (Required) Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams. (Required) Demonstrated leadership / management skills, including abilities in persuasion, negotiation, change management, and mentorship. (Required) Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. (Required) Education, Licenses, Certifications & Personal Affiliations Bachelor's Degree in one or more of the following fields: information technology, computer science, public administration, business administration, communications or a related field. (Required) Bachelor's Degree in one or more of the following fields: information technology, computer science, public administration, business administration, communications. (Preferred) PMP Certification within last four years (Preferred) Server Administration certification such as MCSA within last four years (Preferred) VMWare or virtual server environment certification such as VCTA or VCP within last four years (Preferred) Network certification such as Network within last four years (Preferred) Cybersecurity certification such as Security within last four years (Preferred) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Schedule 8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs. Union/Policy Covered 99-Policy Covered Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID38&jobcodeTBD_1013