Customer Service Representative - Military veterans preferred

Customer Service Representative Hours: 8am to 4:30pm Monday through Friday Pay: Up to $22/hour POSITION SUMMARY: The Customer Service Representative is primarily responsible entering and managing customer purchase orders, processing expedite requests, preparing shipping documentation and invoicing. DESCRIPTION OF ESSENTIAL DUTIES: Serve as Primary point of communication with domestic and i nternational customers and Regional Sales Managers regarding order status , and timing of shipments , and product related notifications. Facilitates order fulfillment with internal departments including Quality, Production, Shipping, Engineering , sales, finance and production planning. Assist Regional Sales Managers by providing information they may require Enter Purchase Orders (PO) received from customers in a timely manner. Verify information on PO corresponds with internal documentation and confirm with customer, and then invoice. Manage expedite and/or cancellation requests from customer working with production scheduling team. Conduct contract review of peer PO creation & documentation Be the company contact for smaller less frequent customers for virtually all items including quotations, revision changes, and order to cash matters while strengthening customer relationships. Review customer complaints and process returns as required. Create and manage new part numbers in operating system. Manage Customer supplied components. Assist with debt collection (past due invoices) Other duties as assigned.